Thank you so much for your speedy reply. I appreciate the
refund and it is nice to do business with a company that has good customer service and
listens to their clients. I will be ordering from you again. Many thanks...
God Bless America and Debby Burk...
Theodore
Thank you for your great service and great
products...RayE
Now that's what I call customer service. I'll be
buying all my glasses and accessories from DebSpecs in the future and recommending you to
others. Thank you very much...Larry
Thank you very much. Great customer service!
Nancy
THANK YOU!! for the great service! I received
my glasses yesterday!!! Georgeann
Thank you..... I teach art at our elementary
school and the kids love the "crazy" glasses!!!!!! Ruthanne
I Ordered glasses and accessories yesterday...
received today. YOU GUYS ARE GOOD!! I know I paid extra for overnite shipping,
but you always wonder if it really WILL be the next day.
I love all my stuff......your glasses are fun! I ordered 3 pair last year for
Christmas (@9.95 each), but am very rough with them so I had to replace them.
I am very pleased!!! Love the Fisherguy to hold the glasses! Thanks again!!
Rachel
The replacement glasses arrived today and
they are great - A satisfied customer, Martha
I got the glasses today and they are perfect.
Thank you so much for your service. I'm sure I will be ordering more in the future!
Karen
I got the glasses today and they are perfect.
Thank you so much for your service. I'm sure I will be ordering more in the future!
Karen
Thank you so very much. I will definitely remember
the great customer service when I order new pairs for both myself and my husband.
Thanks again... Tandra
Thanks so much, you have a Beautiful selection of
glasses. I starred at your page not knowing which one I wanted. Thanks so much again.
Susan
Thanks Mr. Burk. I love the glasses and your company is
great to deal with. I appreciate your taking the time to get back to me. Now if i'd just
quite misplacing them...Jim
Thanks very much... I've ordered quite a few pairs
of readers, sunglasses, etc. and have been very pleased...so, thank you..Gail
Thank you so much. I must tell you that I love your site
and I'm thrilled with all of the glasses I have purchased from you over the past year. As
long as I keep stepping on my glasses, I will be a faithful customer!
Please disregard my earlier message. Sunglasses arrived
in this morning's mail. They are chic and just the thing for sunny California weather.
It's been a pleasure doing business with you. I will mention your service and courtesy to
friends. Best regards, Robert.
Just received my glasses and case yesterday, was so pleased
of the speedy service, and so well packed. I love my choices and am excited to wear them.
I hope to do business in the future, when I need a change of glasses. Take care.....Barb
Thanks! It's a pleasure doing business with a company
who responds so well to t heir customers' concerns. Have a great day!
I like your glasses and get many comments on them
especially the handpainted...Robin
I so enjoy buying your glasses...Diane
I got the glasses this morning and I LOVE them!!!!
Thank you so much it will make my trip to Costa Rica much more enjoyable on the beach.
I will tell everyone in Tornto about your website!! ~Sharon
Once again, Debby Burk Optical rocks! Thanks
for the special consideration. Much apprectiated. ~k@
Wow, you guys rock! Thanks so much for the quick reply and great service!:) Regards, Libby
you guys are SO nice. you've got a customer for life. thanks! ~Hannah
Thanks for the prompt delivery. I ordered 4 pairs because I have a tendency to sit and
other wise break and lose my sunglasses, found out you could buy bifocal sunglasses from you and am happy with the ones I ordered. Going on a cruise
with 17 other people, and know they need readers also, so I will be referring you to them, prices, service and quality are more than I had expected. Thanks, ~Fred
..I do appreciate the quality of your inventory and your Customer Service over the last couple of years.
It's nice to have that kind of personal touch. ~Denise
Many Thanks for the BEST SERVICE EVER! ~Mary Em
WoW!I was pleasantly surprised. Not only did my specs arrive quickly, the quality is top notch. I was afraid the specs would be a cheap, thin brittle plastic. Absolutely the opposite Thank you very much. ~ Lynda
You are too good!I have been very happy with your service and prices and have referred friends to your site! Thank you!~ Mary
I just wanted to let you know how pleased I am with the glasses i ordered. I just turned 50 and decided that if I've got to wear readers, I need some hot ones! So I ordered two pairs, plus some bifocal sunglasses, because I can no longer read on the beach.
The glasses are so chic! so thank you, thank you. Also, I ordered a pair of the low vision readers for my mom who has mascular degeneration. They were my gift to her at my 50th birthday dinner. She was delighted to be able to easily read the menu in the resturant once she put them on-- and
that made me pretty happy, too. So, you've got a new, loyal customer. sincerely, Stacy
Hi! Just wanted to say thnk-you for such prompt shipping on my sunglasses. They arrived out here in Oregon in just 2 days--and they are great. I appreciate your quick service. Sincerely, Linda
I want to thank you and all those with whom I dealt at Debby Burk Optical. The kindness with which I was treated, the follow-through that was demonstrated, and the genuine care and consideration was second-to-none. Truly, I am so grateful!
My mom's package did arrive on Christmas Eve and she has found a lot of help through the supplies I ordered. Thank you for offering what you do and for showing the consideration families dealing with macular degeneration really need. Fondly, Patti
Happy Holidays to all of you at Debby Burk...I lOVE the glasses!!! ~Rosemarie
Your solution is just fine. Yes, after a couple of years of going to optometrists telling my Dad that he would have to go to low reading assistance costing several thousands of dollars, your glasses work just fine for him, and he's sent along his thanks. ~Jim
Great service, fantastic prices, and so far I am extremely pleased with both purchases I have made from your company. I'll keep checking your site for updates and new products! ~Pamela
hello!!! i am so happy and pleased with the very fast delivery!!! you are the first company that i have ever experience(d) this fast delivery. thankyou very much!!!!!! debb(y) burk is a highly recommended company to order from.
Hi,
Just wanted to let you know that this was the greatest service I ever had in ordering off Internet,, I had ordered the eyeglass for my husband yesterday and low and behold they arrived today and by regular mail not even priority. My hat off to you all for the greatest service ever.
laura, NYC
Wow! I am indeed impressed with your customer service. Thank you very much for making this right! I can now comfortably recommend Debby's Specs to all of my friends (it's an age thing)! -Linda
Thank you kindly. I am a repeat customer and have always gotten
wonderful service from you folks. People frequently comment on my
reading glasses, and I'm always delighted to share your website with
them. -Dawn
remarkable...thanks. what service. i have already
recommended you to my friends. now more than ever!!!
-Deana
I just HAD to write to you and say THANKS!
I ordered form you for the first time on-line Thursday, around mid-day.
Saturday morning I hear a drop in my mail box, and there were the glasses...coast to coast in under 48 hours.
I absolutely LOVE them! Everything is now so crystal clear. I have to admit that I'm not using thse to read. I need 1.00 for distance in driving, so they are my driving sunglasses. I do wish they were a tad darker, but figure since most people use them to read, they can't be the darkest. I'll keep shopping with you and hope to find more (and darker ones!) soon.
Thanks for being such an outstanding company. I had my own business at one time and know the effort it takes. Your statemnet about "no problme returns" really sold me, and wehen I called to speak to a rep, her attitude was like talking to your best friend that only wants the best for you.
I'll pass along your good name to my firends....mostly boomers who need this now too!
Take care.
With apprectiation,
C. Scott
WOW Outstanding service and product. Order placed on the 23rd and product received on the 25th. THANKYOU -Michael
Add me to your list of satisfied customers. Placed my order over the weekend and it was at my door in Monday's mail at noon.
You have been the only vendor I have dealt with that had wider frames to fit my big head. My wife had always noticed that other pairs that I had on left an impression on the sides of my head. She also likes these frames because it hardly makes it look that I am wearing glasses.
I plan on continuing to be a customer now that you have shown me speedy service and a great line of bifocal reading glasses.
Jeff Hertz
Bowie MD
I just wanted to write to tell you how satisfied I am with your company! I ordered 3 pairs of reading glasses on a Friday around 12 noon. I received all 3 pairs the following Monday morning! It is not every day that someone gets such wonderful customer service. Let alone fast shipping! Your selection of glasses was HUGE and had great styles. I will definitely order from your company again.
Thank you,
Aspen
I dont need help&.just want to tell you how much I love the glasses that Ive bought and that Im about to order a few more pairs. Great service, super speedy delivery and the best selection Ive seen anywhere. I love it that you have bi-focal sun glasses; theyre the best and so difficult to find. Thank you, thank you! Christy
TO WHOM IT MAY CONCERN:
This is just a short note to tell you that I am thrilled to have found your website. Just received my order & it is exactly what I hoped it would be... a superior, well-made product. Also, I would like to thank you for your fast & excellent service. It's always a little scary to order something from an unknown source, but your company is really terrific & I expect to tell all my friends & acquaintances.
Thanks for being there when we needed you.
Sincerely,
Arlene
Dear Debby, I can not believe your quick response and how kind you are. Thank you so much for taking the time to answer my question in such a personal manner. It really makes a difference. -Debbie
You need to create a new, easy to access link to your website for additional satisfied customers... to make it easy for them to give you a very high rating. Your service is unbelievably prompt, and when there are any problems with an order, your staff is very cordial and efficient in giving you immediate options by way of the telephone. I can not think of considering another source for my reading glasses, since I am one of those folks who never knows where I left the last pair... At the library?... At the last restaurant?...In the horse barn?...In a kitchen cabinet?????? Your website is very easy to follow and your eyglass styles are exceptional. I would not consider thinking of buying my glasses from anyone else. -Jane from Blanco, TX and Keene,NY
Wow! Outstanding 2 day service. And the glasses are veyr cute, too. thanks so much, -Diane
You all are amazinlgly fast! Thank you for replacing my sunglasses so quickly! These new ones are not crooked in the least and I love them. With gratitude, -Roberta
I have to tell you that I received the glasses I ordered today (first time buyer) and am very impressed with your service, selection and quality. I love my new glasses!! Keep up the great work. I am already looking for more items to purchase! I am a Canadian customer and couldn't believe how fast you shipped my order! Thanks kindly. -Mississauga, Ontario
I just love your glasses and cases. can't get enough of
them. -Anne Marie, Moon Township, PA
"I just wanted to say thank you very much
for writing back so quickly, and being very nice. I love all the cute
glasses and plan on being a frequent buyer. I'm different but you still
treated me with respect and i think your great and the best. Thank you
again" Pinky
"I am so excited about receiving your
products, it's been a long time coming that I need new FASHION EYEWARE!!!
Thank-you" -Barb from La Jolla, California
"Received order today. Thank you for
the wonderful fun glasses. We will be ordering all our things from you
form now on. Thanks again" -Suzan from Nikiski, Alaska
"This is our third order. You have
been wonderful to work with!" James from Novato, California
"Dear Debby, Received my first order
last week and just placed my second (some for my sister also). What a
great selection. Keep up the good work and we are sure to be placing
many more orders!!" -Cathy from Merrick, NY
"Thank you for your excellent and prompt
service. Love the glasses. Telling everybody about your website." -Sheree
from Hawks, Michigan
"Thanks so much for your help in resolving
the problems" -Pat from Fairfax, Virginia
"I have been shopping online for days and
without a doubt you have the best, biggest and most fashionable collection."
-Janice, Paralegal
"Hi, Deb. I received my glasses today
and absolutely love them. Thanks for your quick rewponse and shipping.
Look forward to doing business with you again!" Susan from Novi,
Michigan
"Thank you for the speedy response, this
afternoon I received the Sun Glasses I ordered and was very happy and pleased
with them. I am now in the process of ordering another pair."
Linda from ??
"Thank you for your prompt service. I
received my glass cases today, 8.12.05, I ordered them on 8.10/05. they
are exactly what I wanted." Henry from Ashtabula, OH
"Your web store is wonderful! I have
never had so much fun with reading glasses. I had found a few pair in
little boutiques but never anything like yours. Usually I would wear the
boring kind that you find in local Walmart or such. I lvoe your
web-store and how quickly you ship. Thanks so much! Donna, a
forever shopper." Donna of Fayettville, West Virginia
"Great service...and I love what I got."
Marc from West Hartford, CT
I've always had good business experience
with you, and you can count me as a satisfied customer. Thanks again.
-Bill
Thank you so much! Everything arrived
and all in one piece. Love them all. My family tells me I look
better in YOUR glasses than the ones I bought from teh optician last time!
Appreciate the frivolity and fashion you provide! xoxo Happy Holidays!
-Kathleen
Wow! Great service! I placed my
online order on November 28th and recieved it today, December 2nd! I
love the sunglasses (Monte Carlo bi-focal w/ crystals). They look like
designer sunglasses for a fraction of what designer sunglasses would cost.
thank you so much! You have quality products that are fairly priced.
I'll be back for more! Thanks again for the great service--Cathy
Thank you so much for the quick
response...and it is so good to know your return policy...thanks so much!
have a great day...by the way I already purchased the glasses...this is
actually my second pair I've purchased from you...I love your site and what
your doing...thanks keep up the good work!! -Raphael
..if you notice a few more orders from
Boise, that's because I've emailed all my middle-aged friends and people who
have had Lasik with your website. There is NO selection in this town!
Happy Holidays from Idaho where it is NINE DEGREES during the DAY...
-Jill, Boise Idaho
Thanks for taking care of this. You
folks give great service. I love my other glasses I got from you about a
year ago. -Pat
I am very happy with the quality &
simplicity of the specs I have received. Will definitely send others
your way. Regards, Bill -ISS Technician
I think you just restored my faith in human
nature. I have been through 2 other suppliers; the last one sent me
glasses that had so much distortion that the book looked like it was moving
while I read it. The 2 pair I did receive for you are working out fine
for my wife. Good quality. Thanks again for your service.
I'll be ordering again for sure. -Greg, Comstock Park, MI
I want to thank you for my order, which I
received today. YOU ARE THE BEST!! Most sincerely, Madeleine
I'm delighted with this solution.
Thank you so much for saving me a trip to the post-office, and I look forward
to may future purchases from you. (I already recommend you to lots of
friends) Many thanks, Barbara
Mahalo for your great customer service
Hi again! Thanx very much for your
very speedy reply and of course, for the free pair of Motion glasses.
That was very kind of you. I'll look forward to receiving them soon and
am very impressed by your service. Last time I purchased glasses from
you, I made a mistake when ordering and you swiftly put it right for me.
I have passed your name to several friends since and hope you may have had
some interest from them. I'll put your name in front of them again -
sometimes it takes a while........ ! Thanks again! Jean
I want to thank you for replacing the
glasses that came to me in pieces. That was so nice of you, I really
never expected that to happen. I will sing your praises high and low and
will look to buy from you in the future. Thanx again, Jayne
Fantastic service. thank you sooooooo much
for the replacement CELEBRATION tort glasses they are great ( both
lenses same strength! ) The Glow ones are wonderful too. I'll
spread the word....thanks again. -Yvonne
Thanks so much for the great service and the
courtesy of the complimentary shipping. And, rest assured, having been
duly scolded (!), I won't make that particular boo-boo again... ;-)
Cheers, K
Thank you very much for your kind note.
I am glad that you have such a fine customer service. I believe I will
be your long-term customer. Best regards, -Noriko
Wow! Good service becomes obvious when
problems need to be overcome...thank you for your fantastic response. Kind
regards, Stephen from Cyprus
Thank you for the wonderful service!!! Great
delivery time, and I love the items I ordered. -Jane
I just want you to know that i have done
much research to find new reading glasses that were COOL. I travel a lot
and my glasses got crushed in my computer case...boy I loved those
glasses...I never thought I'd find another pair i loved more..UNTIL YOU.
I ordered the camelot (black/pearl) and they came today (very quickly, I might
add). THEY ROCK...thank you for offering such an amazing and wide
variety of very unusual and cool reading specs. I appreciate you and
your website and will return and reorder. Holly, Nashville
I just wish to thank you for once again
fantastic delivery on my last order to New Zealand. the service is
marvelous, as we order a number of items from America and we also export to
America our own products to an agent in New Hampshire. Your delivery has
been by far the best, some people don't even bother to send the good ordered
or contact us to why. Our ordereds from the Smithsonian Institute take
months and that is at the higher rate of delivery. Our orders sent to
America we have a dreadful time with constant hold-ups and delays. So,
we would love to know your secret. Your products have proved excellent
as I have to use optical prescription glasses for serious viewing, but always
keep some of yours on hand everywhere. As i pay NZ$700 for my glasses
yours are much appreciated for casual use. My husband uses nothing else
but yours.........Thank you Debbie Burk Optical staff, from a very
appreciative customer. Jillian and Ranald, New Zealand jewelers
Thank you for your prompt reply. I
appreciate your response and look forward to receiving the new glasses.
I will continue to order from your company and to refer others to you. I
teach at a community college and receive almost daily compliments on my
glasses from Debby Burk. -Judy. Springfield, MO
Excellent...you've definitely made a return
customer and I will tell others of my satisfaction. Thanks very much
and keep the good work. -Bill
Thank you very much for your quick response
and I appreciate the value you have shown me. I will recommend you r
web-site and services to others.
Just a quick note to let you know that I
love my new glasses. I'll happily recommend you to all my friends.
-Maggie, Oregon
Your product came today and I can't begin to
tell you how impressed I am! First of all they got here like a
week before I would even begin to start looking for it. Second, the
glasses (quality) are better than I have purchased at the local drug store,
grocerty store...that sort of thing and at about 1/3 the price! Third is
the fact that I didn't have to go to the stores referenced in #2 above...hunt
around for the right strength (which are usually parked in a rack at
floor level) and look like a complete idiot trying on a pair of reading
glasses while damn near laying the the floor of the store. Thanks!
I will shop with your outfit again!! -Rob
Great!! that is real customer service
- I will continue using your website and order from you in the future!!
Great merchandise at great prices - with fabulous customer focus (+ 2.00
that is!) -D.
I love my first new glasses. I ordered
4 pairs of funky style readers. I am 47 and this is the first time I
have had to wear glasses to read. These work great!!! at this
price I can put them in my card, work, upstairs and purse. (I am
notorious for losing things), I will be ordering more in the different colors.
I will be your best sales person here in Northern California. Thank you
again for the variety. You have made the transition fun.
-Anna
Wow, Again I am floored by your customer
service. Thanks. -Tim, Eua Claire, Wisconsin
I love your service - you guys are great.
I've probably already bought 100 of these same glasses. -Janet
I am extremely pleased with your expedient
service. You are on my favorites list now an dI will be making future
orders, along with my friends. -David Faber, Virginia
Hello. Just thanking you for such
quick service. I had included a note with my Tuesday 5/30 glasses case
order asking if I might have the case by Monday 6/5 for a special occasion
gift. I received it last Friday 6/2! Thanks, and best wishes for
your business. -Patricia
THANK YOU for your excellent products, and
your superfast response and delivery!! I am very pleased. With
appreciation, Sheryl Rak
Thank you so very much. I appreciate
your prompt response and your caring customer service. -Barbara
Thank you for the customer service in
regards to the glasses that I incorrectly ordered on line. i was very
impressed that you so readily exchanged the correct pair for no fee. I
will recommend your products to many of my acquaintances. Thank you
again. Stacy, Lake Oswego, Oregon
Thanks so much for your prompt response and
excellent customer service! -Mindy
You just guaranteed future purchases from
me! -Linda
It's service like that that makes me glad
that I have referred you to at least five friends so far!
Wow!!! What a totally unexpected--and
appreciated!-- suprise. You've got a customer -for-life, folks.
Thank you!!!! K
Thanks for your prompt reply. We
received our glasses Saturday, June 17. We're very pleased with our
purchase and will be shopping with you again. I will definitely refer
your site to my friends! -Penny
I must tell you how much I appreciate your
caring customer service. I had some problems with glasses that I had
purchased there and you kindly sent me a replacement pair, as well as a small
tool that tightens multiple screw. It has been wonderful and I am
grateful. Thank you, Gail
Just to let you know, this is my 2nd order
and I love your bifocal sunglasses. Thanks. -Karla, MO
I just wanted to tell you that I was
impressed with the speed and quality of service that you provided concerning
my order. I will definitely consider Debby Burk Optical for my
future needs. -Steve, Columbus, Ohio
Your service and products are awesome.
I get so many compliments on the frames I bought from you. Now I am
REALLY proud to be counted among your customers. -Esti Montreal,
Canada
Dear
Customer Service Executive,
I just
rec'd my reading glasses. I love them.They are better than they were in
the picture. They fit well and they are beautiful. The magnification level
is perfect. The frame color is actually a dark metallic copper that I
greatly prefer and am happier with them than if they had been in a wine
color. That is because my skin is fair and my hair is coppery red, and I
have reddish brown eyes. So I am pleasantly surprised and much more
pleased than I thought I would ever be. Now they are definitely my
favorite reading glasses. Thank you for a high quality stylish product,
and thank you for your speedy and prompt service and shipping. Also thank
you for getting back to me on the same day.
Godd luck
to you and your organization and I wish you all continued success.
Have a
great day,
With Best
Wishes,
Jenny
Thanks so much for your quick response. I love doing
business with your most friendly and gracious company. Merry Christmas.
-Nancy
