|Reading Glasses and Accessories: Since reading glasses is my only business, your complete satisfaction is very important to me. That's why I offer this no-nonsense complete satisfaction guarantee:
When you buy reading glasses from me, if you aren't completely and totally satisfied, return the glasses in original condition within thirty days and you'll get a prompt refund (less shipping and handling), no questions asked. A FEW EXCEPTIONS ARE LISTED BELOW.
Even if you don't plan to wear your readers for awhile, please test them out when you receive them, as we do need to get them back within the 30 day time frame. The credit card companies limit us on the amount of time in which we can issue refunds, and stock considerations prevent us from exchanging items after 30 days.
Prescription Eyeglasses: When you buy from our Prescription Category, wherein you fax or email us the prescription from your eye doctor, we only refund the FRAMES and not the lenses.The refundable amount varies per frame, and is specified in the product description.
All items with manufacturers defects are eligible for refund. However, we do not refund items which have been damaged through neglect & unreasonable force by the purchaser. ie- smashed in glove compartment. Bending temples beyond structural integrity. Eaten by dog, etc.
Send all returns to:
Debby Burk Optical
7 Overlook Lane
Plainview, NY 11803
Don't forget to place IN THE BOX:
Name and address of person billed
The word "refund"
Contact phone and/or email
|Alternatively, click the following link to print up & fill out the |
PDF returns form then enclose it in your package.
If merchandise is defective, please call first to arrange return postage. 1-800-789-6322
Exchanges: We will refund your money to your credit card then you can re-order. If you'd like, you can enclose your new order in the box.
Re-Stocking fee: THERE IS NO RE-STOCKING FEE under normal circumstances. However, we reserve the right to charge up to 15% in
very few cases where we feel our generous policy has been taken advantage of. An example is, ordering the same pair of glasses over and over
only to return them. Only 2 people in 15 years have been charged a re-stocking fee. It will never be a surprise. We will always inform you first.
Also, note that 1 of our categories has re-stocking fees.
- The high end
Melissa Eyewear are custom ordered and have a 15% restocking fee. However, you will be warned of this when you select a Melissa eyeglass for purchase, so there won't be any surprises.
- The Pizzazz glasses (any glasses that have Pizzazz in the title) have a $15 re-stocking fee.
- Items listed in our CLEARANCE ITEMS category are final sale and have no returns. Most sale items ARE returnable. This refers to the CLEARANCE section only, and the product will always say, very boldly.