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We have a courteous and knowledeable staff ready to answer your questions if you call 1-800-789-6322. You can also use our Live Chat or Email from our contact page. This page is for people who prefer to figure things out on their own.
FREQUENTLY ASKED QUESTIONS
Do you accept Flex spending or HSA cards?
Yes, as of 2014 we accept almost all flex spending account cards, and HSA cards. This is in addition to the traditional forms of payment: Master, Visa, Amex, Discover and Paypal.
The particular pair of glasses I want doesn't give me the option to choose a color.
In a few of our eyeglass styles, we can only buy assorted colors. It is therefore very difficult to sell these items by color. Most folks don't mind. However, if you love one color exclusively, you can write a note in the MESSAGE BOX when you check out. If we cannot honor your request, we simply will not ship it, and will not charge you for that item.
How can I see if my order has been shipped yet?
Whether you ordered by internet or by phone, you can check your order status online. For internet orders only, login to your account. Or, feel free to call us at 1-800-789-6322 or email Help@DebSpecs.com New! You will be emailed the day your order ships.
There is a coupon area when I check out. How can I get a coupon or promo code?
We send out coupons, promo codes and specials in our monthly email newsletter. There is a chance to sign up for our list when you check out, or you can sign up on the left side of our website, "E-mail Signup". You will only get our general newsletter once per month, and we will never, ever share this information with anyone. Your privacy is our integrity.

New! You can also get promo codes texted to your mobile phone. 100% privacy. Easy to unsubscribe.

How can I cancel an order once it has been placed?
Because our orders are processed very, very quickly, we cannot guarantee that an order can be cancelled, because we may not be able to catch it before it is billed and sent out. However, you can always return it for a refund once you receive it, as detailed in our refund policy.
What do the sizes on the glasses mean? For example,
1 1/4" x 5"?
The larger number is the width of the eyeglass frame, measured from the outermost edge of one temple to the other. The smaller number represents the height, from the top of the frame to the bottom, at it's tallest point.
What is your refund/exchange policy?
Our items are refundable within 30 days. You can find all the details on our refund policy page.
How do I know what reading glass strength to buy?
Ready-to-wear reading glasses are helpful for people with Presbyopia, which is the normal aging of the lens of the eyes which causes difficulty reading or seeing details up close. They are not helpful for astygmatism, seeing distances, or vision loss that differes in each eye. You can get an idea of what strength you need by printing up our Eye Chart.Remember, however, that this is not intended to replace an examination by an eye care professional, who can determine eye health and specific vision needs.




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Send inquiries to Debby Burk Optical

7 Overlook Lane, Plainview, NY 11803 | Voice: 516-935-4584 | Toll Free: 800-789-6322
Fax: 516-932-5628 | E-Mail: Help@DebSpecs.com

Copyright © 2015 Debby Burk Optical. All Rights Reserved.